Thinking About Leaving Usked? How Eclipse Makes the Migration Easy
Usked has a long history in educational and community interpreting, and plenty of agencies have run on it for years. But loyalty to a platform and satisfaction with it aren't the same thing. If you're evaluating alternatives, you probably have specific frustrations in mind — and you want to know that switching won't mean losing your data or grinding your operation to a halt.
Let's talk about why agencies leave Usked, and how Eclipse is built to make the transition painless.
Why agencies start looking elsewhere
A feature set that doesn't move fast enough. One of the most common reasons teams evaluate a switch is release cadence. If it feels like the platform you rely on hasn't meaningfully changed in a long time — while your needs keep evolving — that gap adds up. When you submit feedback, you want to see it turn into a feature this year, not eventually.
Rigid permissions that force workarounds. When a system can't model your real roles, staff end up sharing logins, over-provisioning access, or building manual side processes just to get work done. Those workarounds are risk, and they're friction.
A learning curve steeper than it should be. Some interpreter platforms are complex enough that new staff need formal training to get productive. That slows hiring and scaling.
Clients who can't self-serve. If your customers can't onboard their own teams or submit requests cleanly, that burden lands back on your admins.
How Eclipse removes the friction
Eclipse was built by interpreters and agency owners, so the design choices reflect how agencies actually work.
Monthly feature releases, driven by your feedback. This is where Eclipse stands apart. We ship updates and new capabilities every month, and we turn customer feedback into features in months — not years. When you tell us what you need, it goes into a roadmap that actually moves. If a stalled release cadence is what's pushing you to look around, this is the difference you'll feel most.
Customizable permission sets, so you can retire the workarounds. Give every role — schedulers, coordinators, finance, providers, clients — exactly the access it should have. No shared logins, no over-provisioning, no manual side processes.
Learn it in a day. Eclipse is intuitive by design. Most teams are confident within a single day, and our knowledge base and video tutorials get admins, providers, and customers up to speed fast — no drawn-out training program required.
A client-facing portal. Your clients onboard their own team members and submit their own requests, so your admins spend less time on data entry and more time running the business.
Your data comes with you
The biggest fear in any migration is losing history. Eclipse provides import templates for client profiles, provider profiles, admin profiles, and both past and future assignments and bookings. You map your existing Usked data into our templates and bring your records forward — schedules, people, and history intact. Your most recent 12 months of booking history, plus all client, provider, and admin profiles, are imported free; booking records older than 12 months (measured from your go-live date) can be migrated at a one-time rate of $0.10 per booking record.
And you don't do it alone or pay extra to do it. Free onboarding and implementation is included with every subscription, with support scaled to your tier. Many competitors charge for onboarding; with Eclipse it's part of the package.
How long it takes
Most Eclipse agencies go live in two to four weeks. The timeline depends on your size, how much data you're migrating, and how much time your team can put toward implementation — but because the platform is intuitive and onboarding is hands-on, you're not looking at a months-long project.
The bottom line
If Usked has felt static — slow to update, rigid on permissions, heavy to learn — Eclipse is the opposite by design: monthly releases, self-serve customization, role-based permissions, and a client portal that lightens your admins' load. And migrating is a supported, template-driven process, not a leap of faith.
Ready to see it? Schedule a demo and we'll walk through your migration, step by step.