Manage your on-demand interpreting services with flexible sourcing—use your internal team, outsource overflow and niche requests, or fully outsource. 24/7/365 availability across a 7,000+ interpreter network in 300+ languages, with an average connection time of 14.05 seconds.
VRI and OPI services designed for speed, quality, and reliability—with the flexibility to manage services your way.
HD video interpreting with screen sharing, multi-party support, and seamless device compatibility.
Instant phone interpreting in 300+ languages with an average connection time of 14.05 seconds.
Round-the-clock access to a 7,000+ interpreter network whenever you need it — nights, weekends, and holidays.
Access interpreters for rare and common languages, including ASL and other sign languages.
Manage your internal interpreter team, outsource overflow and niche requests, or fully outsource—your choice.
Secure, encrypted connections that meet healthcare privacy and security requirements.
Purpose-built interfaces for administrators, customers, and interpreters ensure everyone has exactly what they need.
Complete operational control and visibility
Monitor active VRI/OPI sessions, track usage in real-time, and manage interpreter availability across all channels.
Detailed reports on session volumes, language distribution, connection times, and cost analysis by department or location.
Configure internal interpreter availability, set outsource rules, and manage overflow routing for seamless coverage.
Track interpreter ratings, session outcomes, and client feedback to maintain service excellence.
Instant access for service requesters
Launch video interpreting sessions instantly from any device without downloads or complex setup.
Dedicated access numbers for immediate phone interpreting with language selection menus.
View past sessions, durations, and interpreters for record-keeping and follow-up.
Optimized for interpreters
Set your availability for on-demand sessions and receive incoming calls based on language pairs and certifications.
Professional VRI interface with audio controls, video settings, and note-taking capabilities.
Track your session counts, ratings, and earnings from on-demand interpreting work.
See how organizations across industries rely on Eclipse On-Demand for critical communication needs.
A patient arrives at the ER speaking only Vietnamese.
Staff connects to a certified medical interpreter in seconds via tablet VRI, enabling accurate triage and treatment.
An attorney needs immediate Mandarin interpretation for a client call.
OPI connection to a court-certified interpreter ensures confidential, accurate communication for case discussion.
A school needs Arabic interpretation for an unscheduled parent meeting.
Teacher uses classroom tablet to connect with an educational interpreter, facilitating productive conversation.
A citizen needs assistance with benefits application in Somali.
Case worker connects via OPI to help complete forms and explain program requirements accurately.
Manage on-demand access for any real-time language or accessibility service.
Real-time interpretation for 300+ spoken languages
American Sign Language and international sign languages
Certified Deaf Interpreter team coordination
HD video interpreting with screen sharing support
Instant phone interpretation in 300+ languages
Real-time CART and captioning services
On-demand accessibility support coordination
Visual interpretation and navigation assistance
Eclipse On-Demand provides capabilities competitors simply don't offer.
Unlike competitors who force full outsourcing, Eclipse lets you use your internal interpreters first, outsource only overflow, or fully outsource—you decide.
On-demand sessions flow seamlessly into your existing Eclipse workflows—scheduling, billing, credentialing, and reporting all in one place.
Simple, predictable subscription pricing with included booking credits. No hidden platform surcharges on top of interpreter rates.
A 7,000+ interpreter network ensures immediate access to qualified interpreters in 300+ languages around the clock, including rare languages.
When every second counts, Eclipse On-Demand delivers instant access to qualified interpreters with the flexibility to manage services your way.
Average connection time: 13.7s for Spanish and 14.4s across other languages — an overall average of 14.05 seconds, available 24/7/365.
When an on-demand VRI or OPI request can't be filled by your internal team, Eclipse can escalate to our service partner network across the languages below. Per-minute overflow rates apply only to escalated requests — in-house fulfillment is never billed per minute.
Every on-demand session is protected by industry-leading security and compliance measures.
End-to-end encryption for healthcare
Enterprise security verification
Business Associate Agreements
Supports ACA language access requirements
Supports federal LEP requirements
WCAG 2.1 AA compliant
These per-minute rates apply only to on-demand VRI and OPI requests that are outsourced, escalated, or overflowed to Eclipse's coordinated provider network. Requests your organization fills with your own internal service providers are never billed per minute — they consume only your plan's booking credits.
| Plan | Spoken Language VRI/OPI | ASL / Sign Language VRI |
|---|---|---|
| Launch | $0.75/min | $1.75/min |
| Star | $0.725/min | $1.65/min |
| Constellation | $0.70/min | $1.50/min |
| Galaxy | $0.65/min | $1.25/min |
No per-minute charges for in-house fulfillment. If your team fills a request with one of your own contracted or staff interpreters, you are not charged a per-minute rate.