I Used to Juggle 6 Different Tools to Run My Interpreting Agency

Before Eclipse, running our interpreting agency meant constant context-switching between platforms. Sound familiar?

The Daily Chaos

Every morning started the same way: open the scheduling spreadsheet, cross-reference with the calendar app, check the messaging platform for provider responses, log into the billing software, and hope nothing fell through the cracks.

Here's what my tech stack looked like:

• Scheduling: Google Sheets (yes, really)
• Calendar: Outlook
• Provider Communication: Mix of email, texts, and WhatsApp
• Billing: QuickBooks
• Credential Tracking: Another spreadsheet
• Customer Requests: Email inbox chaos

The Breaking Point

The final straw came when we double-booked a critical medical appointment. A provider confirmed via text, but the spreadsheet wasn't updated. The customer called 10 minutes before the appointment to confirm, and we had no interpreter assigned.

That moment cost us a major hospital contract.

Building the Solution

As interpreters and agency owners ourselves, we understood the unique workflows of language services. Generic scheduling software just doesn't cut it. We needed:

• Unified scheduling with real-time availability
• Automated provider broadcasts with instant confirmations
• Integrated billing tied directly to completed assignments
• Credential tracking with expiration alerts
• Customer self-service to reduce admin burden

The Result

Eclipse consolidated everything into one platform. Scheduling is now streamlined. Double-bookings? Gone. Provider communication? Centralized and efficient.

If you're still juggling multiple tools, you're not alone—but there's a better way.

— Shelby Edwards, Co-Founder & CXO, Eclipse Scheduling