Frequently Asked Questions

General Questions

Where do I download the Eclipse Scheduling mobile app?

You can access the Eclipse Scheduling mobile app using any mobile browser. As long as you remain logged in, you will receive push notifications to keep you up-to-date. You can save the mobile app to your Chromebook, Apple iOS, or Android device by opening the login page in a Chrome browser and clicking the displayed prompt or by navigating to “Settings” and clicking “Add to Home Screen.”

Can I accept customer payments via Eclipse Scheduling?
Yes, Eclipse Scheduling allows you to customize your billing procedures and automatically charge customers’ credit or debit cards at a certain time period prior to service delivery or at the start of service delivery. Alternatively, you can elect to send customers an invoice after service delivery which they can pay manually or automatically using a saved payment card.
Can I issue providers payment via Eclipse Scheduling?
Eclipse Scheduling allows you to send providers remittance records, manage payment schedules, and integrate providers’ payment preferences directly within the Eclipse Scheduling platform. However, at this time, Eclipse Scheduling does not have the ability to issue provider payments. We are exploring integrations to address this need and encourage interested subscribers to share their preferred payment platforms on the “Request a Feature” page (only accessible when logged into your Eclipse Scheduling account).
What is a “provider?”
A “provider” is a generalized term that refers to your end-service provider. Because Eclipse Scheduling is compatible with multiple industries, provider is an all encompassing term to include interpreters, captioners, transcribers, translators, editors, proofreaders, SSP’s, and any other provider which you coordinate as part of your service catalog.
What is the difference between a “customer” and “consumer?”

A “customer” refers to any user role who is permitted to request services on behalf of a company. Eclipse Scheduling has three customer roles, each with differing permissions to meet the diverse organizational structures we serve:

  • Supervisor – a supervisor-role is an unrestricted customer-user who can request and approve other users’ requests for services from the admin company. This is the only user who has access to the Customer Company’s billing details.
  • Consumer – a consumer-role is a restricted customer-user who can request services only for themselves and/or on behalf of other customer-users within the same company. Consumers are intended to be a recipient of the requested services. Consumers cannot see billing information and their requests, including all modifications to their request, will have to be approved by their assigned supervisor.
  • Staff – a staff-role is a restricted customer-user who can request services on behalf of other customer-users within the same company. Staff cannot request services for themselves, cannot see billing information, and their requests, including all modifications to their request, will have to be approved by their assigned supervisor.
Can Eclipse Scheduling manage services in multiple time zones?

Yes, Eclipse Scheduling is capable of juggling all your customers and service providers, no matter how many time zones you service. The platform will automatically adjust to your local time zone when you log in and converts booking details to your local time zone. Even better, Eclipse Scheduling’s dynamic service setup allows you to select whether your billing and payment schedules will run according to the admin’s local time zone, the provider’s time zone, or the customer’s time zone.

Is there a limit to how many users I can add to my Eclipse Scheduling account?
Absolutely not! Eclipse Scheduling is designed to support the growth of your business; not hinder it. That’s why we include 1 admin account, 50 active provider accounts, and unlimited customer accounts with your monthly subscription. Need more? Simply add more users as you need, and Eclipse Scheduling’s “Pay-as-You-Grow” plan will only charge you for what you use.
Is there a limit to how many bookings I can create?
Absolutely not! Eclipse Scheduling is designed to support the growth of your business; not hinder it. That’s why we include 200 booking credits with your monthly subscription. Each credit allows you to add 1 provider to a booking. Need more? Simply create additional bookings and add providers as you need, and Eclipse Scheduling’s “Pay-as-You-Grow” plan will only charge you for what you use. Don’t worry – we never deduct your credits for unbillable-cancelled bookings.
How do I access Eclipse Scheduling on the go and in the office?

All you need to access Eclipse Scheduling is a secure internet connection. Log into your Eclipse Scheduling portal using your agency’s assigned domain. Unsure of your domain? Go to www.EclipseScheduling.com to search for your respective agency.

How long does it take to onboard and get started with Eclipse Scheduling?

The most important step to integrating Eclipse Scheduling into your business is the onboarding process. This initial setup determines the parameters by which your business will bill and operate services. The onboarding process differs company to company depending on your size, overall service catalog, and the complexity of your business and fee schedule. On average, we recommend budgeting 1 – 2 weeks to complete the onboarding process.

Seems too daunting? Reach out to Eclipse Scheduling Support to discuss our whiteglove onboarding experience!

Can I transfer data from my current scheduling system to Eclipse Scheduling?

Yes, we offer data transfers between compatible platforms starting at $149.99 per hour of migration. Reach out to an Eclipse Scheduling Support representative to learn more!

Does Eclipse Scheduling offer a free trial?

Yes, Eclipse Scheduling offers a 7-day free trial to qualifying entities. We encourage anyone interested to first complete a one-on-one demo so you can ensure Eclipse Scheduling matches the needs of your company and for ease of onboarding when you receive your account. To request a 7-day trial, email [email protected] or talk to your demo curator.

How do I request a one-on-one live demo of Eclipse Scheduling?

To request your no-obligation demo of Eclipse Scheduling, email [email protected] or choose a convenient time on our demo calendar.

About Us

What is Eclipse Scheduling?
Eclipse Scheduling is the first, all-inclusive scheduling platform exclusively designed for the interpreting, translation, and accommodations industries, created by an agency within the profession. The platform operates as an end-to-end service management tool to intake customers’ service requests, guage provider availability, schedule the most qualified provider, collect feedback on service delivery, issue invoices and remittances to your respective clients and providers, review reports, and manage new provider onboarding and new client leads. Integrating multiple tools into a single platform, Eclipse Scheduling serves as your business’ control center with features that aim to save your team time and optimize your customers’ satisfaction.
When was Eclipse Scheduling created? By who? Why?
Eclipse Scheduling was the inspiration of two co-founders in the interpreting and accommodations profession, Tyler Herron (CEO) and Shelby Edwards (CXO). After emerging as leaders of quality interpreting services in their local community, the co-founders discovered that one of the biggest challenges impeding their growth was the absence of an intuitive, all-encompassing scheduling tool. Despite testing multiple solutions commonly used within the industry, Tyler and Shelby realized that the scheduling solutions on the platform simply weren’t designed for the interpreting, translation, and accommodation professions. During an intensive two-year period, they surveyed dozens of other interpreting agency owners and researched and designed an innovative platform that addresses the gaps in features and functionality most commonly expressed by agency executives and coordinators. On June 15, 2022, Eclipse Scheduling launched its MVP platform, dedicated to continued development and integration of what interpreter agencies report needing most for their growth and success!
What industries can utilize Eclipse Scheduling?

Eclipse Scheduling was specifically designed to manage the complex operational needs of companies within the interpreting, translation, and accommodation sectors, including spoken language interpreting services, sign language interpreting services, Typewell and CART captioning services, translation and localization services, and SSP and disability support services. While Eclipse Scheduling was designed to improve inclusion through innovation, our agile platform can also be adapted to another of other service provider-based industries, including:

  • Moving services
  • Cleaning services
  • Hotel and B&B operations
  • Pet grooming and daycare services
  • Cooking and personal chef services
  • Power washing and home maintenance services
  • Driving and transportation services
  • Catering services
  • Valet services
  • Party and event planning services
  • Real estate and personal photography services;
  • Makeup artistry services
  • Junk removal services
  • Music education and performance services
  • Coaching and consulting services
  • Medical practice and healthcare services
  • Dance and other talent instruction services
  • Pool cleaning services
  • Security services
What is different about Eclipse Scheduling compared to other scheduling solutions?

Eclipse Scheduling stands apart from other platforms on the market due to its agile ability to adapt to your business’ unique operation and pricing structures. As more services pivot to online and virtual delivery, it’s critical to have a scheduling platform that can pivot with you. Eclipse Scheduling serves as an end-to-end control center that enables you to manage your business from a single platform from provider and client onboarding, to service request intake, surveying service providers’ availability and qualifications, issuing invoices and remittance records, and reviewing detailed reports of your business’ operations. But this is just the start! While other scheduling platforms have solidified their product and show reluctance toward client feedback and customizations, Eclipse Scheduling encourages clients to share their feedback, frustrations, and desires so we can continue to develop a platform that meets the evolving needs of your business.

But don’t let us tell you; see for yourself! Sign up for a one-on-one demo or start a free trial to learn more about how Eclipse Scheduling can empower your business.

Features and Capabilities

Can I create recurring jobs with Eclipse Scheduling?

Yes, Eclipse Scheduling allows for one-time, daily, weekly, weekdaily (Monday-Friday), and monthly recurring frequencies. Have a client who requests services on an inconsistent schedule? Eclipse Scheduling allows you to enter multiple service dates while only entering the service details once. Sign up for a demo to learn more!

Does Eclipse Scheduling have a mobile app?

Yes, Eclipse Scheduling has a progressive web app (PWA) that allows your team to login from any mobile device without having to download additional software or apps. Simply open Eclipse Scheduling in your preferred browser and you’re all set! All the tools, features, and notifications available on our desktop platform are available on-the-go via your mobile device or tablet. Want to save Eclipse Scheduling to your home screen for easy access? Follow this link to learn how! [add link]

Does Eclipse Scheduling have automated notifications and reminders?
Yes, Eclipse Scheduling has automated email, SMS, and push notifications to keep your administrative staff, service providers, and customers up-to-date on available service requests, to a service provider running late, and of course invoice and remittance record delivery. Eclipse Scheduling also allows admin to customize and turn notifications on/off to best meet their business needs. End-users (such as service providers and customers) also have the option to turn notification modalities (email, SMS, push) on/off so that they only receive notifications via their preferred method. Lastly, Eclipse Scheduling integrates multiple “exclude notification” opportunities so that your administrative staff can avoid annoying your service providers and customers with insignificant changes to their schedule or bookings.
What changes can I make to a booking after scheduling?

Eclipse Scheduling provides flexible functionality to make adjustments to a booking throughout the lifecycle of service delivery. Even after a booking has been scheduled, you’ll have the ability to easily:

  • Change dates and times of services
  • Modify services and specializations
  • Adjust service provider count
  • Adjust assigned service providers
  • Modify or add customer service charges
  • Adjust provider pay and reimbursements
  • Adjust the service requester, consumer, and/or participants
  • Adjust the assignment details
  • Upload additional documents
  • Duplicate the booking
  • Cancel and delete the booking
  • Reschedule the booking for a later date
Can I make changes to a booking after it has ended?

Eclipse Scheduling provides flexible functionality to make adjustments to a booking throughout the lifecycle of service delivery. Even after a booking has ended, you’ll have the ability to easily:

  • Adjust dates and times of services
  • Modify services and specializations
  • Adjust service provider coun
  • Adjust assigned service providers
  • Adjust or add customer service charges
  • Change provider pay and reimbursements
  • Adjust the service requester, consumer, and/or participants
  • Revise the assignment details
  • Upload additional documents
  • Duplicate the booking
    Cancel and delete the booking
Can my customers request services through a customer portal?
Yes, you can issue your customers permission-based roles and credentials to log into a customer portal to request services, review pending service requests, view invoices and reports, and chat directly with your administrative staff. Eclipse Scheduling’s unique roles allow for any employee within an organization to seamlessly submit service requests with managerial oversight to avoid duplicate or erroneous requests.
Does Eclipse Scheduling have permission-based roles?

Yes, Eclipse Scheduling has dynamic customer permission-based roles that meet the organizational structure of any customer’s company. Eclipse Scheduling has three customer roles, each with differing permissions to meet the diverse organizational structures we serve:

  • Supervisor – a supervisor-role is an unrestricted customer-user who can request and approve other users’ requests for services from the admin company. This is the only user who has access to the Customer Company’s billing details.

  • Consumer – a consumer-role is a restricted customer-user who can request services for themselves and/or on behalf of other customer-users within the same company. Consumers are intended to be s recipients of the requested services. Consumers cannot see billing information and their requests, including all modifications to their request, will have to be approved by their assigned supervisor.

  • Staff – a staff-role is a restricted customer-user who can request services on behalf of other customer-users within the same company. Staff cannot request services for themselves, cannot see billing information, and their requests, including all modifications to their request, will have to be approved by their assigned supervisor.

In addition to customer permission-based roles, Eclipse Scheduling also allows account admin to set unique permissions for their administrative staff to limit their access to certain information and functionality. In the coming months, Eclipse Scheduling will also allow administrators to tag and assign one another to bookings for those companies that divide their requests by region or service.

Can I request new features or functionalities?

Absolutely! While other scheduling platforms are reluctant to make changes to their product, Eclipse Scheduling highly encourages clients to share their feature and functionality ideas so we can continue to develop a platform that meets the evolving needs of our customers. To submit your idea, log into your account at www.InterpreterScheduling.com and navigate to the “Request a Feature” page (only accessible when logged into your Eclipse Scheduling account).

Privacy and Security

Does Eclipse Scheduling collect or sell my data?

Eclipse Scheduling collects data and information necessary for conducting business and processing payment transactions. Eclipse Scheduling will not publish, sell, or release customer data unless otherwise required by law enforcement. Please review our Privacy Policy for more information.

Is Eclipse Scheduling secure?
Yes, Eclipse Scheduling integrates ISO and SOC 2 compliant technologies that have a proven record of security and resiliency. Eclipse Scheduling regularly performs vulnerability and penetration testing to monitor for, identify, and patch potential risks. While we work hard behind -the -scenes to provide you with a secure operations platform, your company’s best security is your staff and service providers. Ensuring that your team is trained on cyber security and access control best practices is your optimal line of defense. To help you out in this effort, we require all Eclipse Scheduling users to have a strong password (uppercase, lowercase, number, and symbol) and to comply with two-factor authentication (2FA).
How does Eclipse Scheduling promote data security?
To ensure your company’s data security, Eclipse Scheduling requires all users, including admin, service providers, and customers, to have a strong log-in password (uppercase, lowercase, number, and symbol) and to comply with two-factor authentication (2FA) when logging into new devices.
Is Eclipse Scheduling accessible for those who are blind or have low vision?

Yes, Eclipse Scheduling is compatible with most screen readers and braille displays. Please reach out to our Support Team for more information.

Is Eclipse Scheduling HIPAA compliant?
Yes, Eclipse Scheduling is currently undergoing an internal HIPAA compliance audit.
Is Eclipse Scheduling SOC 2 compliant?
Yes, Eclipse Scheduling is currently undergoing an internal SOC 2 compliance audit.
Is Eclipse Scheduling GDPR compliant?
No, Eclipse Scheduling is not currently GDPR compliant; however, we are taking steps to become compliant by 2023.

Pricing and Subscriptions

How much does Eclipse Scheduling cost?
For a limited time, Eclipse Scheduling is available for just $199/month. This monthly subscription includes one (1) admin account, fifty (50) active provider accounts, two-hundred (200) booking credits, and unlimited customer accounts.
Does Eclipse Scheduling offer an annual subscription?

Yes, for a limited time Eclipse Scheduling is offering an annual membership starting at just $2,189/year. That breaks down to $182/month – an 8% savings compared to our month-to-month plan.

Does Eclipse Scheduling have subscription tiers?
No, Eclipse Scheduling is an all-in-one platform. We provide you with access to all features without having to choose between confusing and restrictive tiers. Simply pay for what you use, never a dime more!
What is the “Pay-as-you-grow” plan?

The “Pay-as-you-grow” plan applies to those subscribers who exceed what’s included in their monthly subscription (1 admin account, 50 active provider accounts, and 200 booking credits) or who utilize Eclipse Scheduling’s added features such as Provider Screenings and Timesheets or Platform Whitelisting. A breakdown of the additional costs associated with this plan can be found on our Pricing page.

Can I whitelist my Eclipse Scheduling account?

Yes, Eclipse Scheduling allows subscribers to whitelist their portal’s domain and interface to remove Eclipse Scheduling’s name, logo, and information. Subscribers who opt for this add-on will be able to customize the color of their platform’s interface and display their company’s name, logo, and contact information within the platform and its notifications.

Compatibility

Does Eclipse Scheduling sync with Quickbooks?
Yes, Eclipse Scheduling currently has a one-way integration with Quickbooks in which it is able to export customer billing information and provider remittance information to an Intuit Quickbooks account.
Does Eclipse Scheduling sync with other bookkeeping software?
Eclipse Scheduling is currently only compatible with Intuit Quickbooks; however, we are interested in integrating additional bookkeeping software that is commonly used by our subscribers. If your company uses a bookkeeping platform other than Quickbooks which you would like to connect to Eclipse Scheduling, please submit your request for an integration on the “Request a Feature” page (only accessible when logged into your Eclipse Scheduling account), and we will try our best to integrate it according to demand.
Does Eclipse Scheduling sync with my online calendar?

Yes, Eclipse Scheduling syncs with admin, service providers, and customers’ Google, Apple, Android, and Outlook calendars.

Does Eclipse Scheduling work on Apple iOS and Android products?
Yes, Eclipse Scheduling’s app is compatible with Apple iOS, Android, and Chromebook mobile and tablet devices. Eclipse Scheduling can run on any processing system that has an internet browser and secure internet connection.
Can Eclipse Scheduling integrate conference calling platforms such as Zoom, Google Meets, or Teams?
Yes, Eclipse Scheduling can generate meeting links for service delivery via Zoom, Google Meet, or Microsoft Teams. Does you client prefer to generate their own links? Not a problem. Eclipse Scheduling issues customer notifications leading up to your service appointment to remind your customer to provide meeting links and passwords in a timely manner.

Troubleshooting and Support

Does Eclipse Scheduling have a Technical Support team?
Yes, every Eclipse Scheduling subscriber receives unlimited email technical support. We aim to answer all support tickets within 24-hours of receipt (during regular business hours) and can quickly jump on a call to walk you through troubleshooting if necessary.
Who qualifies for Technical Support?
Every Eclipse Scheduling subscriber qualifies for ongoing technical support for the duration of their subscription. In order to provide the best support possible, we ask for your administrative team to manage any technical support needed by your service providers or customers. If your administrative team is unable to help or answer a question, they may redirect customer and service provider queries to the Eclipse Scheduling Help Desk.
How do I contact Technical Support?

Eclipse Scheduling users can report feedback, bugs, and issues by logging into their portal and clicking the vertical “feedback” tab on the right of the screen and completing the short prompt. Alternatively, administrators can email [email protected] from an authorized email account associated with the company. Our Support Team will aim to respond to your request within 24-hours, during regular business hours.

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