Admin Features

Revolutionize Your Admin Experience: Our Top Features

Centralized Dashboard & Assignment Management

The admin dashboard gives a real-time, color-coded calendar and table view of all assignments, with robust filters by service, company, provider, and more. Admins can instantly access, edit, reschedule, and message on assignments, ensuring rapid response to urgent needs and complete operational visibility.

Admins can view assignments by status—Active, Today’s, Upcoming, Past, Pending Review, Cancelled, Draft, Unassigned, and Invitations—ensuring every operational scenario is covered and no booking is overlooked.

Eclipse’s automation engine allows admins to broadcast job offers to interpreters in configurable waves and intervals, and auto-assign based on first-available, priority, proximity, or rate. This dramatically reduces manual effort and ensures rapid, logic-driven fulfillment of urgent jobs.

Admins manage customers, companies, departments, and providers (including teams) with comprehensive onboarding, credential tracking, and eligibility controls. Provider teams can be grouped by skill, location, or other logic for efficient assignment.

Admins use the Compliance Manager for credential management, onboarding checklists, and tracking of background checks and training. Automated expiration notifications and credential consequences (e.g., deactivation) ensure providers stay compliant with agency and regulatory requirements.

After assignments, admins collect and review structured feedback from customers and providers to monitor service quality, address issues, and support continuous improvement.

Eclipse supports GPS-verified mobile check-in/check-out, geofencing, and time-stamped location data for audit and compliance, allowing admins to verify provider attendance and service delivery location.

Admins access advanced billing and payment tools, including invoice and remittance generators, batch invoicing, and QuickBooks integration. Mapping and reconciliation workflows make financial operations seamless and auditable.

Admins configure ISO 4217 currencies, set base and alternate currencies, and manage price lists per service in different currencies. Mixed currencies on a single invoice are prevented, and all reporting is consistent and compliant.

Admins configure business profiles, credential/tax/currency settings, notification templates, and service catalogs. Custom forms and templates can be generated for workflows, requests, and compliance.

Role-based access control allows admins to define custom roles, set permissions, and organize admin teams, ensuring secure and compliant access at every level.

All user actions and changes are tracked in system logs for compliance, accountability, and forensic analysis.

Admins fully customize notification content and delivery (email, SMS, in-app), batch import templates, and configure recipients by user type and event, ensuring timely and accurate communications.

QuickBooks and Google Calendar integrations allow real-time syncing of bookings, invoices, and payments, reducing manual entry and keeping data up to date.

Admins generate standard and custom reports on KPIs, revenue, service hours, cancellations, interpreter utilization, compliance, and more, with real-time dashboards and scheduled report delivery.

Admins can message providers and customers directly or in groups, initiate team chats per booking, and keep all communications centralized and auditable.

Provider-to-customer/provider-to-provider chats require admin facilitation for security.

Revolutionize Your Admin Experience: Our Top Features

Centralized Dashboard & Assignment Management
Multi-Tiered Assignment Views
Auto-Broadcast & Auto-Assign Functionality
Customer & Provider Management
Compliance Manager
Feedback Manager
Provider Geo-Tracking
Integrated Financial Management
Multi-Currency Management
Deep Customization & Business Setup
Roles & Permissions
System Logs & Audit Trails
Notification Management
Platform Integrations
Advanced Reporting & Analytics
Integrated Chat Messenger

Admin Features

Boosting Productivity and Efficiency with Advanced Agency Features

Optimize Service Coordination

Live updates help address delays, substitutions, and schedule changes proactively.

Increase Service Requests

Tiered accounts integrate corporate/government clients to request services with oversight.

Improve Client Satisfaction

Send ideal providers with real-time feedback integration and service customization.

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