Customer-Centric Features for Your Success: Discover Now
Eclipse's messenger feature streamlines communication between customers and your scheduling team.
Customers can conveniently ask questions and request services without having to make phone calls or send emails.
Unique User Roles
Eclipse enables government and corporate workplaces to customize user roles and permissions, ensuring appropriate access levels for each team member.
Eclipse's supervisor oversight feature allows easy monitoring and approval/denial of service requests created by staff and service-consumers.
Eclipse enhances security and control over sensitive information by implementing user roles and permissions, allowing only authorized individuals to access it.
Go green with paperless billing on Eclipse and reduce paper waste.
Customers can conveniently view their account balance, make payments, and ask billing questions from their Eclipse portal.
Eclipse's paperless billing is cost-effective and saves money on printing and mailing costs.
Eclipse streamlines service management by allowing customers to easily review, modify, and reschedule service requests from their portal or app.
Multiple consumers can collaborate on a single service request with Eclipse's unique user roles, facilitating efficient communication and coordination among team members.
Eclipse's permission settings ensure secure information sharing, allowing only authorized personnel to access designated information.
Delight Your Customers with Exceptional Service
Optimize Service Coordination
Live updates help address delays, substitutions, and schedule changes proactively.
Increase Service Requests
Tiered accounts integrate corporate/government clients to request services with oversight.
Improve Client Satisfaction
Send ideal providers with real-time feedback integration and service customization.
Customer Portal and App
Customers can schedule deliveries, transportation, and even doctors appointments without calls or emails. Why should interpreting and caption services be any different? With Eclipse, customers can quickly schedule and customize their accommodation services from a single portal and mobile app.
Eclipse utilizes encryption and NIST cybersecurity best practices to safeguard your customers’ PII and proprietary information. For added assurance, Eclipse’s data is regularly backed up to a confidential server.
Eclipse seamlessly facilitates file sharing between customers, agencies, and providers. With individual user portals, multiple customer personell can securely upload files for a single request.
Meetings and events should revolve around your customers’ schedules, not your providers! With Eclipse’s video call functionality, consumers can easily request and connect with an available provider for last-minute requests. No third-party software necessary!