Customer Features

Customer-Centric Features for Your Success: Discover Now


Eclipse's messenger feature streamlines communication between customers and your scheduling team.
Customers can conveniently ask questions and request services without having to make phone calls or send emails.

Unique User Roles

Eclipse enables government and corporate workplaces to customize user roles and permissions, ensuring appropriate access levels for each team member.
Eclipse's supervisor oversight feature allows easy monitoring and approval/denial of service requests created by staff and service-consumers.
Eclipse enhances security and control over sensitive information by implementing user roles and permissions, allowing only authorized individuals to access it.


Go green with paperless billing on Eclipse and reduce paper waste.
Customers can conveniently view their account balance, make payments, and ask billing questions from their Eclipse portal.
Eclipse's paperless billing is cost-effective and saves money on printing and mailing costs.

Eclipse enhances customer service with proactive SMS and text reminders for provider arrivals, service delays, and overdue invoices.


Eclipse's referral feature assigns individual codes to customers, incentivizing them to promote your agency and earn rewards with each successful referral.


Eclipse surveys customers for feedback on provider services, improving it by identifying favorites and areas for improvement.

Appointment Details

Eclipse streamlines service management by allowing customers to easily review, modify, and reschedule service requests from their portal or app.
Multiple consumers can collaborate on a single service request with Eclipse's unique user roles, facilitating efficient communication and coordination among team members.
Eclipse's permission settings ensure secure information sharing, allowing only authorized personnel to access designated information.

Customer Features

Delight Your Customers with Exceptional Service

Optimize Service Coordination

Live updates help address delays, substitutions, and schedule changes proactively.

Increase Service Requests

Tiered accounts integrate corporate/government clients to request services with oversight.

Improve Client Satisfaction

Send ideal providers with real-time feedback integration and service customization.

Customer Portal and App

Customers can schedule deliveries, transportation, and even doctors appointments without calls or emails. Why should interpreting and caption services be any different? With Eclipse, customers can quickly schedule and customize their accommodation services from a single portal and mobile app.

Security Protections

Eclipse utilizes encryption and NIST cybersecurity best practices to safeguard your customers’ PII and proprietary information. For added assurance, Eclipse’s data is regularly backed up to a confidential server.

Document Sharing

Eclipse seamlessly facilitates file sharing between customers, agencies, and providers. With individual user portals, multiple customer personell can securely upload files for a single request.

Video-Call Functionality

Meetings and events should revolve around your customers’ schedules, not your providers! With Eclipse’s video call functionality, consumers can easily request and connect with an available provider for last-minute requests. No third-party software necessary!

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