features
THE FIRST ALL-IN-ONE CONTROL CENTER FOR LANGUAGE ACCOMMODATION SERVICE MANAGEMENT!
Prioritizing your satisfaction with state-of-the-art features developed specifically for language industries.
Agency Features
Save time and money with a seamless platform that allows you to manage staff, customers, and providers all in one place.
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Provider Features
Manage provider availability, documentation, timesheets and authorization forms, as well as billing and payroll.
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Customer Features
Streamline communication through the customer portal, mobile app, and messenger, create unique user roles, and more!
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Agency Features
Agency Portal and App
Stay easily up-to-date on your business’ daily operations from anywhere with Eclipse’s intuitive admin portal and mobile app. Expanding your agency? Assign staff logins for new and current employees, and let Eclipse be a helpful asset to your agency’s growth. No software training required!
Messenger
Automated Provider Filters
Eclipse identifies the most appropriate service providers based on your customer’s request and allows you to select the most qualified from those available or assigns the first available provider. You decide!
Appointment Invitations
Automatically or manually send appointment invites to available providers for incoming service requsts. Easily view providers’ responses, review conditions, and assign from a single tab.
Provider Location Search
As your agency expands, you’ll need to quickly determine which providers are within proximity of a service request. Eclipse’s location filters let you see available providers within a set radius of a customer, allowing you to more effectively fill last-minute requests and reduce travel pay.
Embeddable Forms
Eclipse quickly integrates into your current website with embeddable service request, customer lead, and provider application forms. Make Eclipse an extension of your curent website with customer and provider login pages.
Payroll & Billing
Eclipse effortlessly converts your sales into customer invoices, and your providers’ appointments into accurate remittances. Conveniently-placed rate adjustments and overrride tools make account management a breeze.
Notifications
With over 60 unique SMS and email notifications, Eclipse keeps you and your team informed for for every foreseeable situation. From new service requests, to a provider running late, customer feedback, and even cybersecurity concerns, Eclipse ensures you never miss an update.
Coupons & Referrals
Rewarding loyal customers and team members is essential to your agency’s growth. With Eclipse, you can design custom coupons and referral programs that drive new business. Start a seasonal promotion or offer a new customer discount- Eclipse lets you do it all!
Reports
Accurately assess your business’ performance with over 7 analytic reports. From revenue, service trends, payments, referrals, feedback, and cancellations, Eclipse provides you with the tools and information you need to grow your business.
Appointment Details
Frustrated with searching email threads for appointment details or documents? Eclipse comprehensively organizes your appointment and billing info on a single confirmation. From service rates, assigned providers, and individualized notes, Eclipse displays the information you need to know so you can manage your agency more effectively.
Provider Features
Provider Portal and App
Integrating a new scheduling platform should not require hours of video tutorials. Eclipse’s straightforward provider portal and mobile app ensure your providers can easily respond to requests, adjust their availability, communicate with coordinators, and receive timely payments.
Messenger
Stop giving your personal phone number to providers. With Eclipse’s coordinator chat feature, interpreters can easily message your schedulers and assigned teams, whether at an appointment or on-the-go.
Provider Availability Manager
Timesheets and Authorization Forms
For those contracts that require on-site validation, Eclipse’s mobile app easily allows providers to collect customer signatures and upload forms. Go green with digital signatures!
Video-Call Functionality
Provider Applications & Screenings
Eclipse functions most effectively when providers have thorough profiles of their services and specializations. With Eclipse’s custom application and video screenings, you can easily assess and note applicant’s qualifications while on-boarding.
Payroll
Eclipse eliminates the need for provider invoices with detailed remittances set to your agency’s payroll cycle. Providers can easily upload receipts and request reimbursements from their portal or mobile app.
Notifications
Eclipse respects your providers’ inbox by only sending request notifications that match a provider’s qualifications and availability. Once assigned, Eclipse keeps your providers informed through the entire service delivery, from appointment modifications, paired teams, and even final payment.
Referrals
Eclipse’s referral program feature offers a new interpretation of “non-compete” clauses by rewarding your providers for referring new customers to your agency. Incentivize your providers’ referrals and turn your interpreters into walking advertisements.
Feedback
Program Eclipse to automatically send surveys to your providers to collect feedback about appointments or consumers. Feedback is saved in the respective consumer’s profile so your scheduling team can easily reference it for future service requests.
Appointment Details
The most comprehensive appointment details of any interpreter managing system. Eclipse intuitively organizes appointment details, assigned teams, prep-documents, and payment info on a single-page confirmation. Providers can easily check-in, report a delay, and message their team or a coordinator with one-click on the same page.
Customer Features
Customer Portal and App
Customers can schedule deliveries, transportation, and even doctors appointments without calls or emails. Why should interpreting and caption services be any different? With Eclipse, customers can quickly schedule and customize their accommodation services from a single portal and mobile app.
Messenger
Security Protections
Eclipse utilizes encryption and NIST cybersecurity best practices to safeguard your customers’ PII and proprietary information. For added assurance, Eclipse’s data is regularly backed up to a confidential server.
Document Sharing
Eclipse seamlessly facilitates file sharing between customers, agencies, and providers. With individual user portals, multiple customer personell can securely upload files for a single request.
Video-Call Functionality
Meetings and events should revolve around your customers’ schedules, not your providers! With Eclipse’s video call functionality, consumers can easily request and connect with an available provider for last-minute requests. No third-party software necessary!
Unique User Roles
Ideal for government and corporate workplaces, Eclipse offers customers the ability to add personell with unique user roles and permissions. Supervisors can easily monitor, approve, and deny service requests created by their staff and service-consumers.
Billing
Go green with paperless customer billing. Issue invoices and recipts by email. Customers can view their account balance, make a payment, and even ask billing questions all from their Eclipse portal.
Notifications
Eclipse helps your agency excel at customer service with proactive customer notifications. From providers arriving on-site, to delays in service delivery, and even overdue invoices, Eclipse sends friendly SMS and text reminders so your agency doesn’t have to.
Referrals
Increase your agency’s word-of-mouth with incentives that reward customers for promoting your business. Eclipse’s referral feature automatically assigns individual referall codes to customers and credits their account with each successful redemption.
Feedback
The best way to determine if you are meeting a customer’s service needs is simply to ask! With Eclipse, you can program customer surveys to collect feedback about your providers’ services. Customers can easily select their favorite and least favorite providers, effortlessly improving your referrals with each request.
Appointment Details
Eclipse allows customers to easily review, modify, and reschedule their service requests directly in their portal or app. With Eclipse’s unique user roles, multiple consumers can collaborate on a single service request. Eclipse’s permission settings ensure only the appropriate personnel see designated information.
See what Other agencies are saying...
I’m not sure where to begin to express my gratitude for Eclipse Scheduling. I almost don’t want to leave a review because this is – without a doubt – the best product on the market! It is everything you can think of and more. Beautifully designed, easy to set up, simple to use on any device (mobile phone to a desktop computer). It incorporates every function I need to operate from screening prospective interpreters to scheduling to coordinating to invoicing to communication with clients to messaging with interpreters – I can do it ALL from one clear and easy to use system. This system keeps all my records protected, accessible, and in one place that saves me time and money.
I shopped around for many other CRM softwares and this system stands out among the competition. This system doesn’t require hours and hours of training for one person to receive training to operate this system. I had NO lag time to get up and running operations. It is very intuitive and easy to use from launch. I’ve only received positive feedback from interpreters and clients about using the system.
One final note I will add is support. I didn’t realize how important this was until I needed it. Customer service is unparalleled. Eclipse staff is quick to respond and not only listens to suggestions or feedback but has even incorporated ideas into future version rollouts. Not only are they in the same industry but they care about my success just as much as their own. I am so glad to be a part of the Eclipse family. Thank you Shelby and Tyler for creating a life-saving and business-saving product!
Eclipse has completely transformed the way I coordinate service requests. The interface is user-friendly, intuitive and just makes sense. My service providers love the simplicity and the convenience of the all-in-one platform. Gone are the days of countless back-and-forth emails, manual invoicing and outdated payroll systems. Eclipse is definitely a game changer for companies or agencies in the service provider industry.
“This system is worth the subscription for the payroll platform alone! My providers love not having to send invoices. You can add reimbursements and change providers’ rates all from a single page. It’s evident an interpreting agency designed this software!”
“Eclipse has transformed how our agency manages interpreting services. The system collects customer feedback and even allows consumers to pick their favorite or least favorite providers, all without having to contact us! We easily save 1-2 hours a day with this platform!”
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