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5 Things You Need to Know About Interpreter Scheduling Software

What is Interpreter Scheduling

Interpreter scheduling software improves service management and optimizes agency workflows by improving operation efficiency, enhancing the customer experience, and ultimately increasing revenue through improved productivity and reduced labor. Before you decide on your interpreter scheduling solution, be sure to consider these 5 important points.  

1. Is it user-friendly? 

A scheduling software will only benefit your agency operations if it’s intuitive enough for your interpreters and customers to navigate and understand. Scheduling software with poor interfaces and confusing workflows will frustrate your clients and providers and ultimately counteract what you set out to resolve.

2. What language services are you seeking to provide? 

Not all scheduling software is appropriate for every division of the language service industry. For example, a software intended to manage large translation and localisation projects will not be adequate for an onsite language interpreting agency. It’s important to understand what features and functions are critical to your operations before considering a scheduling solution for your company.

3. Will the software be capable of scaling with my business?

Whether you’re looking to break into a new industry or expand your services to a new area, picking a scheduling software that will support your agency’s growth is critical. Not all software is capable of juggling multiple time zones, different currencies, or multiple language service products. Furthermore, some software may become too expensive or too restrictive as you scale. It’s important to align your proposed software solution with your business projections to ensure they can feasibly support one another.

4. Are they willing to custom build my interpreter scheduling software if I need something beyond their current offerings?

Not all language service companies have the same needs, so it’s important to work with a software company that has the agility to adapt to your company’s operations. Whether it’s making alterations to the software or providing one-on-one technical support, a trusted partnership with your software provider is an essential prerequisite to any successful software integration.

5. Do they offer 24/7 help desk support so that I always have immediate access to technical assistance?

Although it may seem obvious, it’s important to inquire and test your proposed software’s technical assistance and responsiveness. Many software only include free technical support for the most expensive subscription tiers, while others will limit your support to business hours or email correspondences. Be sure to check your software provider’s technical solutions, modalities, and costs before committing to a long-term subscription.

Why Is This Different From Other Interpreter Scheduling Solutions?

Most scheduling software available to agencies focus solely on the intake of requests. Instead, we’ve taken another approach: we’ve developed an end-to-end, fully-integrated system that streamlines every aspect of your agency’s operations, from scheduling to customer invoices and payroll. Now, customers are able to enter their own service requests without calling or emailing you. Reduce the back-and-forth of collecting assignment details and prep documents with customizable forms that capture all the details your service providers need to know. Properly integrated, this means less time typing-up appointment details and more time for you to focus on providing high-quality services to your clients.

How much does it cost?

Our scheduling software is designed to meet your business needs without breaking your budget. We know language service agencies work hard to stay competitive in an ever-changing industry; our platform works just as hard to provide you with a stable and effective management solution at an affordable price – just $149/month to start! Rest assured that you’ll always have access to our help desk, day or night. Sign up for a 7-day free trial today or dive into a whole year of Eclipse and earn 1-month free!

How do I get started?

The first step to exploring if Eclipse is right for your business is to contact us for a free, live demo. During this meeting, we will learn more about your business and the needs of your customers. Our software curators will guide you through the process of integrating our scheduling system into your business operations, helping ensure that it works perfectly from day one! We may ask you to fill out a questionnaire so we can get an idea of what language services you provide to assess how Eclipse might best fit into your business needs. After our demo, you’ll have the opportunity to sign up for a 7-day risk-free trial of Eclipse to explore its powerhouse of industry-leading features.

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