Messenger
Stop giving your personal phone number to providers. With Eclipse’s coordinator chat feature, interpreters can easily message your schedulers and assigned teams, whether at an appointment or on-the-go.
Provider Availability Manager
Let providers set their availability or enter vacation time within their own portal. Eclipse will only notify providers of available requests when congruent with their schedule.
Timesheets and Authorization Forms
For those contracts that require on-site validation, Eclipse’s mobile app easily allows providers to collect customer signatures and upload forms. Go green with digital signatures!
Video-Call Functionality
Eclipse’s video call functionality allows providers to safely connect with consumers via 3rd-party platform links generated directly from the Eclipse portal. Put an end to emailing meeting links and phone numbers and start delivering remote services with the industry’s most trusted technology.
Provider Applications & Screenings
Eclipse functions most effectively when providers have thorough profiles of their services and specializations. With Eclipse’s custom application and video screenings, you can easily assess and note applicant’s qualifications while on-boarding.
Provider Portal and App
Integrating a new scheduling platform should not require hours of video tutorials. Eclipse’s straightforward provider portal and mobile app ensure your providers can easily respond to open assignments, adjust their availability, communicate with coordinators, and receive timely payment records.
Remittance & Payroll
Eclipse eliminates the need for provider invoices with detailed remittances set to your agency’s payroll cycle. Providers can easily upload receipts and request reimbursements from their portal or mobile app.
Notifications
Eclipse respects your providers’ inbox by only sending request notifications that match a provider’s qualifications and availability. Once assigned, Eclipse keeps your providers informed through the entire service delivery, from appointment modifications, paired teams, and even final payment.
Referrals
Eclipse’s referral program feature offers a new interpretation of “non-compete” clauses by rewarding your providers for referring new customers to your agency. Incentivize your providers’ referrals and turn your interpreters into walking advertisements.
Feedback
Program Eclipse to automatically send surveys to your providers to collect feedback about appointments or consumers. Feedback is saved in the respective consumer’s profile so your scheduling team can easily reference it for future service requests.
Appointment Details
The most comprehensive appointment details of any interpreter managing system. Eclipse intuitively organizes appointment details, assigned teams, prep-documents, and payment info on a single-page confirmation. Providers can easily check-in, report a delay, and message their team or a coordinator with one-click on the same page.
