Customer Portal and App
Customers can schedule deliveries, transportation, and even doctors appointments without calls or emails. Why should interpreting and caption services be any different? With Eclipse, customers can quickly schedule and customize their accommodation services from a single portal and mobile app.
Security Protections
Eclipse utilizes encryption and NIST cybersecurity best practices to safeguard your customers’ PII and proprietary information. For added assurance, Eclipse’s data is regularly backed up to a confidential server.
Document Sharing
Eclipse seamlessly facilitates file sharing between customers, agencies, and providers. With individual user portals, multiple customer personell can securely upload files for a single request.
Video-Call Functionality
Meetings and events should revolve around your customers’ schedules, not your providers! With Eclipse’s video call functionality, consumers can easily request and connect with an available provider for last-minute requests. No third-party software necessary!
Messenger
Requesting intepreting and caption services often comes with a lot of questions. Eclipse’s messenger feature lets customers connect with your scheduling team without overwhelming phoncalls or emails.
Unique User Roles
Ideal for government and corporate workplaces, Eclipse offers customers the ability to add personell with unique user roles and permissions. Supervisors can easily monitor, approve, and deny service requests created by their staff and service-consumers.
Billing
Go green with paperless customer billing. Issue invoices and recipts by email. Customers can view their account balance, make a payment, and even ask billing questions all from their Eclipse portal.
Notifications
Eclipse helps your agency excel at customer service with proactive customer notifications. From providers arriving on-site, to delays in service delivery, and even overdue invoices, Eclipse sends friendly SMS and text reminders so your agency doesn’t have to.
Referrals
Increase your agency’s word-of-mouth with incentives that reward customers for promoting your business. Eclipse’s referral feature automatically assigns individual referall codes to customers and credits their account with each successful redemption.
Feedback
The best way to determine if you are meeting a customer’s service needs is simply to ask! With Eclipse, you can program customer surveys to collect feedback about your providers’ services. Customers can easily select their favorite and least favorite providers, effortlessly improving your referrals with each request.
Appointment Details
Eclipse allows customers to easily review, modify, and reschedule their service requests directly in their portal or app. With Eclipse’s unique user roles, multiple consumers can collaborate on a single service request. Eclipse’s permission settings ensure only the appropriate personnel see designated information.
