Multi-Tenant, Secure, and Scalable Interpreter Scheduling Platform Features
Multi-Tenant & Organizational Unit Support
Eclipse supports multiple companies, departments, and teams within a single platform instance, with strict data separation and customizable branding per tenant.
Role-Based Access Control & Security
All data and features are protected by granular permissions, HIPAA-compliance, MFA, and comprehensive audit trails.
Modern & Intuitive Platform Design
With a modern, intuitive user interface and workflow design, new users can quickly understand and operate the system with minimal instruction. Reduce training, implementation, and onboarding time with a platform that’s intuitive by design.
Advanced Integrations & API-First Design
Eclipse Scheduling is built for extensibility, with integrations for accounting, calendar, and video conferencing, and an API-first approach for future needs.
Continuous Updates & Support
As a cloud-based platform, Eclipse provides continuous updates, security patches, and dedicated support resources for all user types.
Customer Features
Delight Your Customers with Exceptional Service
Optimize Service Coordination
Live updates help address delays, substitutions, and schedule changes proactively.
Increase Service Requests
Tiered accounts integrate corporate/government clients to request services with oversight.
Improve Client Satisfaction
Send ideal providers with real-time feedback integration and service customization.
Customer Portal and App
Customers can schedule deliveries, transportation, and even doctors appointments without calls or emails. Why should interpreting and caption services be any different? With Eclipse, customers can quickly schedule and customize their accommodation services from a single portal and mobile app.
Security Protections
Eclipse utilizes encryption and NIST cybersecurity best practices to safeguard your customers’ PII and proprietary information. For added assurance, Eclipse’s data is regularly backed up to a confidential server.
Document Sharing
Eclipse seamlessly facilitates file sharing between customers, agencies, and providers. With individual user portals, multiple customer personell can securely upload files for a single request.
Video-Call Functionality
Meetings and events should revolve around your customers’ schedules, not your providers! With Eclipse’s video call functionality, consumers can easily request and connect with an available provider for last-minute requests. No third-party software necessary!